Privacy Policy & SMS Terms

HealingHaven Home Healthcare LLC
Last Updated: April 2, 2025

HealingHaven Home Healthcare LLC ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy and SMS Terms explain how we collect, use, store, and disclose your personal information when you engage with us via SMS (text messaging), phone calls, email, our website, and other electronic communications.

Information We Collect

A. Patients & Caregivers

  • Personal Identifiable Information (PII): Name, date of birth, address, phone number, emergency contacts
  • Protected Health Information (PHI): Medical history, appointments, physicians, care plans, medications, insurance
  • Communication Preferences: Opt-in/out of SMS, calls, or emails
  • Device Metadata: Mobile carrier, IP address (when using portals or SMS)

B. Job Applicants & Employees

  • Name, contact details, resume, references
  • Interview scheduling, onboarding, background checks
  • Credentialing and HR compliance notifications

Data Security & Protection

  • Encryption for sensitive communications
  • Access controls for authorized personnel only
  • HIPAA-compliant data management
  • Secure retention and disposal per legal requirements

Third-Party Service Providers

We use HIPAA-compliant vendors including but not limited to:

  • RingCentral for phone and SMS communications
  • Electronic Health Records (EHR) for patient data
  • Billing & insurance processors
  • Background check services
  • Secure cloud storage platforms

Compliance with Laws

  • HIPAA – Health Information Privacy
  • CCPA/CPRA – California Consumer Privacy Rights
  • TCPA – Telephone Communications Consent
  • FTC Privacy Rules – Consumer data protection

Your Rights

  • Access & correct your data
  • Request deletion of personal data (within legal allowances)
  • Limit or opt-out of non-essential communication
  • Request a digital or printed copy of this policy

SMS Terms & Conditions

  • Consent: Phone numbers collected for SMS will not be shared with third parties for marketing.
  • Types of Messages: Appointment reminders, care coordination, and follow-ups.
  • Frequency: Varies by communication needs.
  • Fees: Message and data rates may apply per your mobile carrier.
  • Opt-In: Consent can be given verbally or via form.
  • Opt-Out: Reply "STOP" to any SMS or contact us to opt out.
  • Help: Reply "HELP" to (619) 663-7999 or visit our website for assistance.
  • Disclosures: Continued use of SMS services confirms acceptance of these terms.

Contact Us

Email: info@healinghavenhh.com
Phone: (619) 663-7999

We may update this Privacy Policy and SMS Terms at any time. Continued use of our services constitutes agreement to the latest posted version.