Frequently Asked Questions
Find answers to common questions from both patients and providers about our care, referrals, and services.
FAQ
For Patients & Families
What services do you provide?
We provide skilled nursing, therapy services, care coordination, and personal care directly in your home.
Do I need a referral?
If you’re using Medicare or insurance, yes. For private pay, no referral is needed — just contact us directly.
Are your clinicians licensed?
Yes — all nurses, therapists, and aides are licensed and background-checked in compliance with CDPH regulations.
Can you help after surgery?
Absolutely. We support recovery from procedures like joint replacements, cardiac surgery, and cancer treatments.
For Physicians & Referring Providers
How do I refer a patient?
You can fax a referral to us or use our secure physician portal. We’ll follow up immediately.
Do you coordinate with primary care?
Yes — our team provides regular updates and ensures seamless coordination with primary and specialty providers.
What makes your agency different?
We prioritize communication, individualized care plans, and same-day response on urgent referrals.
Do you accept Medicare?
We are currently in the process of becoming Medicare-certified. Our survey is underway, and we look forward to accepting Medicare patients soon.
Helpful San Diego Resources
Whether you’re looking for support groups, wellness programs, or elder care services, these local resources can help you or your loved ones stay connected and supported throughout their journey.
Aging & Independence Services
County of San Diego department offering home and community-based programs for seniors.
Visit WebsiteSharp HealthCare Classes & Events
Free wellness, caregiving, and chronic condition classes open to the public.
Explore ClassesAlzheimer’s San Diego
Support groups, workshops, and resources for caregivers and patients with dementia.
Get SupportWant to add your organization here? Contact us